Our Mission Statement
Our aim is to change your life – whether that is through giving you peace of mind through our robust reporting and forecasting tools or giving you back valuable time with our cloud services, we are always there for you. To achieve this mission, we invest in our passionate, proactive and reliable team to deliver the best client experience each and every time.
You are guaranteed to receive a world class standard of service. Our Promises outline the minimum levels of service you can expect to receive from us as a client, although our aim is always to exceed these standards. You are entitled to set the bar high and with that in mind we promise to always…
Reply to every phone call within three working hours
You will never have to wait around for a response. Whether you need advice, help or simply a question answered, we will respond to you promptly and you will not be left frustrated at delays.
Have complete clarity on fees
You will never be left wondering what our work will cost, precisely what you are being charged for or whether you are receiving value for money. You will, wherever possible, receive fixed fee quotations for all work we carry out on your behalf and will never be charged a penny more than agreed.
Keep you up-to-date of changes relevant to you
You should be confident that whatever business or tax related changes the future holds, you will never have to worry about complying with the law or taking advantage of opportunities that arise. You will receive regular newsletters containing all of the latest changes and updates relevant to you, and you will be contacted individually should the need ever arise.
Reply to every email within one business day
If you send an email to anyone at Raffingers, you can be confident that it is being dealt with and that you will receive a swift response.
Deliver work on time, every time
Whatever it is that you need us to do; you will always be given a clear expectation of when the work will be completed, be kept up-to-date and be confident that the agreed deadline will be met.
Be here to help
You can talk to us about anything and should treat us like your lead adviser; if we cannot help you then we will always endeavour to find someone that can.
Be easy to reach, easy to understand and easy to speak to
You can call our switchboard anytime between 9am to 5.30pm, Monday to Friday, and know that someone will be available to take your call. Alternatively you can speak to a partner from 8am to 7pm on their mobile phone or direct dial number.
Communicate, communicate, communicate
As well as you being able to contact us at any time, we endeavour to meet you regularly throughout the year to ensure you are on track to meet your business and personal goals, and offer solutions and advice where necessary.